IndustriesIT & managed service providers
Every client’s sites watched, every ticket answered, every contract billed.
For IT support businesses and managed service providers: monitor what you look after, run the helpdesk and bill the work.
What you get
Know before your client does
Website, SSL and DNS checks for every site you look after, with an alert the moment one goes down. Give each client a status page of their own: whether each of their systems is up, the last 24 hours, and every incident with its updates.
A helpdesk with response targets
A helpdesk with a branded support portal, response targets, a knowledge base and a rating on every closed ticket.
Every client set up the same way
A workspace for each client with its own contacts, work, reports and invoices, and an onboarding checklist your team runs for each new one.
Contracts quoted and billed
Proposals accepted online, and invoices on recurring schedules with payment reminders at 3, 7 and 14 days.
- Do our clients get their own portal?
- Yes. Each client raises and follows their tickets in a branded support portal.
- How do we start?
- Request access and tell us about your business. We set up your account with the modules and words for your industry, then email you a link to sign in.